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On the Precipice of Change
The broadband consumer premises equipment (CPE) market is on the verge of a major change. Consumers are using a home network for more than just Internet sharing and CPEs are no more just bland modems; they have become gateways – in both a technical and literal sense. These gateways can help subscribers make VoIP calls, provide wireless Internet access besides networking their TV and other electronics. According to recent data, market research firm Strategy Analytics predicts that by 2010 there will be nearly 700 million connected home devices worldwide which will allow consumers to share data and media across their home networks.
As home networks move beyond tech-savvy users to mainstream broadband subscriber households, CPE and IP Device vendors have to contend with a new set of challenges:
- Current self-help can be too technical, and is frequently ineffective
- Professional help is expensive and time consuming
- High % of returns to retail with No Trouble Found (NTF)
- High support costs
- Problematic customer experience
Enure Networks works with CPE and IP device vendors to enhance the user experience by providing user friendly software solutions that create a home network that is reliable, stable, easy and fun to use. The company’s proprietary technology enables the easy setup, configuration and control of the network, seamlessly and automatically resolving network issues before symptoms appear. CPE and IP device vendors are encouraged to contact info@enure.com to benefit from:
- Improved customer experience
- Reduced support costs
- Fewer NTF returns
- Ongoing relationship with users (stickiness)
- New revenue streams from services, up-sale and cross-sale
- Active presence in the home network
- Enabler for next generation of connected digital home
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